Monday, January 30, 2012

Redneck MBA - How to Provide Great Customer Service Part Seven

Sometimes you want to go where everybody knows your name.

A key element in providing great customer service is to treat every customer who comes in the store as if they are Norm Peterson walking into Cheers on that old sitcom. All employees must treat the customer as if they are happy to see them. One key to this is to hire employees who really are happy to see the customer when they walk in the door...


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