Friday, January 27, 2012

Redneck MBA - How to Provide Great Customer Service Part Six

One very important key to providing great customer service is to support the front-line employees. In a very real sense, retail is like a battlefield. The line-level employees are like the front lines on a battlefield. Everyone else in the company is in support. It is the job of the behind-the-lines personnel to see to it that line-level employees have what they need to do their jobs.

The technology must be in place to handle what...


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