Wednesday, January 25, 2012

Redneck MBA - How to Provide Great Customer Service, Part Four

The customer is always right, until the customer is wrong.

The customer is always right. This saying has been attributed to Marshall Field, J.C. Penny, and Harry Gordon Selfridge. No matter who said it, the idea is the same. Marshall Field is also quoted as saying, “Right or wrong, the customer is always right.” This too is true, up to a point.

Whenever possible the customer should be treated as if they are, in fact, right. But there is a time when the customer is wrong. Sometimes a customer makes...


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