Thursday, January 26, 2012

Redneck MBA - How to Provide Great Customer Service, Part Five

Part four of this dealt with the occasional situations where the customer is clearly wrong. In all other cases, the customer should be treated as if they are always right. There are times when store policy says that items can’t be refunded. Sometimes this puts the customer in a losing situation. It is times like these when employees should be empowered to take care of the customer’s needs even when it is clearly not the store’s policy to do so.

One situation that comes to mind is when I purchased...


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