Monday, January 23, 2012

Redneck MBA - How to Provide Great Customer Service, Part Two

Great customer service starts at the top of the organization. Each level of management has to believe that the customer is key to the business. Each level has to not only support the level immediately below it, but to also support the front line employee completely. In order to provide great customer service, an organization has to have as few levels of management as possible. This allows an immediate flow of communication from the top down and, more importantly, from the bottom up.

Everyone in the organization, from the...


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