Tuesday, January 24, 2012

Redneck MBA - How to Provide Great Customer Service, Part Three

It is January 24th. Today is my father's 77th birthday. He was my mentor. He is the person who got me interested in studying business. I learned a great deal from him. Happy Birthday Papa!

Hiring is key. In any organization it is important that only the right employees are hired for the job. The company must hire only employees who believe that customer service is important. They have to believe that the customer has to come first.

Once the right employee is hired, they must be...


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